Frequently Asked Questions
Unit Types & Storage Options
A: We provide small, medium, and large storage units as well as outdoor and indoor vehicle parking options. Units are available for furniture, household contents, seasonal items, business storage, and more.
A:
Small Units → boxes, totes, seasonal belongings, student storage
Medium Units → furniture, appliances, 1–2 bedroom home contents
Large Units → whole-house storage, business inventory, bulk storage
If unsure, we can help you match your needs to the right size.
A: Yes. We offer dedicated outdoor parking plots for vehicles of various sizes. Indoor vehicle storage may also be available depending on the unit size selected.
A: Vehicles must be operable, legally registered, and must fit within the assigned space. Oversized RVs or trailers may require a longer plot — contact us for confirmation.
Security, Climate & Protection
A: The property features secure access, surveillance, lighting, and controlled entry. We take security seriously so your items remain protected.
A: Temperature-controlled regulates heat and cold.
Climate-controlled regulates both temperature and humidity — ideal for electronics, wood furniture, photos, documents, and delicate items.
A: Our controlled units reduce the risk of warping, rust, fading, and moisture damage caused by seasonal temperature changes.
A: Insurance or tenant protection is recommended and may be required depending on the unit. You may provide your own policy or ask us about coverage options.
Access, Move-In & Facility Use
A: Both of our Muncie and Yorktown locations offer standard access from 6:00 AM to 10:00 PM. For other questions regarding 24 Hour access, please check the website or contact us directly for extended hours.
A: Yes. You can browse units, reserve online, and complete your move-in digitally without meeting anyone in person.
A: Access outside posted hours may be granted based on unit type and need. Contact us for review and approval.
A: You may bring your own lock, or while supplies last one at move-in may be available.
Payments, Billing & Agreements
A: You can pay online via debit/credit card or ACH. Auto-Pay is available and recommended to avoid missed due dates or late fees.
A: Yes — we offer multi-month prepay discounts depending on the location and unit size!
Use promo codes during online checkout:
10OFF12 → 10% off when prepaying 12 months
50OFF3 → 50% off when prepaying 3 months
50OFF6 → 50% off when prepaying 6 months
A: Yes — unless you choose a 3, 6, or 12-month prepay option for a discounted rate.
A: If no notice is given, your lease automatically continues month-to-month at the current rate.
Move-Out, Rules & Support
A: Provide notice through your account, scanning the QR code and following the instructions or by contacting us. Remove your lock, empty and sweep your unit, take a photo of the vacant unit, then confirm your move-out to finalize.
A: Fuel, chemicals, hazardous or flammable materials, perishables, live animals/plants, and illegal items are not allowed in storage units.
A: Reach out through the phone number or email listed on your location page — we’re here to help whenever needed.